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0 pointsjustinclift19d ago0 comments

> ... but I might be open to Hetzner hosted servers instead for a massive enough cost reduction.

Don't use Hetzner for anything actually important to you. :(

As to why: https://news.ycombinator.com/item?id=45481328

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nine_k19d ago

A good business would send you a warning a month before your credit card expires, not after the fact.

stephenr18d ago

For some reason parent is using the word "expired" when they really mean "cancelled by the issuing bank".

gizzlon19d ago

To be honest, I find it hard to believe this is common. They have been around for ages and are quite beloved by many. Maybe something went wrong in this case?

Guess I will find out, think my cc expires soon.

Also, you can pay by bank transfer, at least for dedicated.

justincliftOP18d ago

> To be honest, I find it hard to believe this is common.

I agree. But it still happened, with literally no warning (I actually checked), and their support staff refused to even call me to get updated card details when I was in the middle of an actual cyclone. ie phone service worked, internet didn't

Directly impacting our customers, who were extremely unhappy (to say the least).

"Fuck Hetzner!" is not nearly strong enough to convey the sentiment.

stephenr18d ago

I mean, the context here is that a company stopped providing services after a bank cancelled a credit card they had been charging.

For all they know, your legitimate charges were the fraudulent charges that triggered the cancellation.

I cannot fathom why you keep using the term "expired" when that is a very different scenario to "cancelled by the issuing bank".

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nine_k19d ago

A good business would send you a warning a month before your credit card expires, not after the fact.

stephenr18d ago

For some reason parent is using the word "expired" when they really mean "cancelled by the issuing bank".

gizzlon19d ago

To be honest, I find it hard to believe this is common. They have been around for ages and are quite beloved by many. Maybe something went wrong in this case?

Guess I will find out, think my cc expires soon.

Also, you can pay by bank transfer, at least for dedicated.

justincliftOP18d ago

> To be honest, I find it hard to believe this is common.

Directly impacting our customers, who were extremely unhappy (to say the least).

"Fuck Hetzner!" is not nearly strong enough to convey the sentiment.

stephenr18d ago

I mean, the context here is that a company stopped providing services after a bank cancelled a credit card they had been charging.

For all they know, your legitimate charges were the fraudulent charges that triggered the cancellation.

I cannot fathom why you keep using the term "expired" when that is a very different scenario to "cancelled by the issuing bank".

1 more reply

j / k navigate · click thread line to collapse