Fine, you don’t like framework, someone can get a PC laptop from a brand with available concierge support like HP, Dell, Lenovo. Dell will come to your house to repair your system. Apple will not.

Your motherboard was repaired at $0 because you were in warranty. That’s not really a spectacularly unique experience. I even got ASUS to do that and they’re literally the worst.

The whole “walk into a store” thing with Apple isn’t actually an advantage anymore because they no longer repair computers inside the retail locations, they’re all shipped out to depot.

Apple support is all smiles, but their out of warranty pricing is where they are effectively dismissive. They might as well not respond to emails at that point because their solutions are “you might as well throw your computer in the trash,” economically speaking.