Was recently verbally assaulted at a Costco Fuel station. Had some of it recorded by dash cam, but the other bit of assault was only near a bowser. Anyways shaken up I contacted Costco about it by email, and within 2 days they were able to get a/v evidence of the entire thing, very likely banning the member that abused me, and encouraging me to take it to the cops and press charges, and they would back me up and be on my side. I think had it been any other petrol station, they wouldn't give a shit.
Take a cart, always over $100.
I could use a cart, but having a cart makes navigating around the warehouse 10x slower. If I'm just carrying stuff under my arm or in box, I can walk quickly, I can walk around people, and I can get the the self-checkout aisle and GTFO of the store without taking an hour...
In the age of private equity takeovers and the MBA-enshitification of pretty much every product and service, Costco appears to be the only retailer that will stand on the side of their members against those forces.
They are playing the long game--which will pay off incredibly well for them as fewer and fewer companies care about customer satisfaction and quality.
