Most consumers are unwilling to take an option that they perceive as inconveniencing them more than getting screwed by the company inconveniences them.
The reality is that companies know they can get away with crap because they all get away with crap. And because they all do it, consumers are powerless.
This is why regulation isn’t a bad the thing that many HNers seem to recoil at. The real problem with regulation is when it’s defined by lobbyists rather than consumer groups. But even then, it’s really no different to the status quo where businesses are never held accountable.
Another instance where companies can have more leverage than consumers is gaming. Console exclusives are a thing because they work; not giving consumers the option to play Pokemon on anything but the Nintendo Switch drives switch sales. Microsoft is better off working with other gaming companies to ensure Windows keeps being dominant, than building an OS to gamer's preferences.
I think time has proven many times that consumers aren't always good regulators for the market. The market is best regulated by organized entities.
There is a whole ecosystem that needs to move before they can move.
Sure, but I also think that a lot of the issues with Windows 11 don't really matter much if its just used as a work OS. For example, I refuse to upgrade my home PC to 11, because I don't want Microsoft to spy on me; however, when I am using my work computer, I know that I am already being spied upon, so that's not a concern for me.