I'm sure shutting down a perfectly good and potentially very profitable product will make lots of wannabes and aspiring entrepreneurs jealous. Luckily I don't make my life decisions based on what other people would do in my situation.
When you run a real business, with real customers, you quickly discover that what sounds good, isn't, and what looks bad, is often the absolutely right thing to do. Luckily, our early access customers for Charm heard & understood & appreciated my email.