Googlers adopted that as an unofficial motto. Until at some point Google leadership didn’t like it and officially declared that it was not, and had never been an official Google motto.
And saying there was no support is a bit odd. Crittenden 5 was a building entirely peopled by hundreds of AdWords support girls. (The head of that org only wanted to hire pretty young women for some reason).
I do believe the thing about inadequate communication of requirements, crappy appeals process and business risk. But I challenge one other thing. Pretty sure it returned more than it cost. Small business, tight margins. The only reason they continue to pay is that it makes them more money than it costs. The very second that changes people stop spending.
The ideological aspect at play is that it was known and understood from the start that the temptation was there and a clearly defined as a means.
Someone telling you what they don't want to be may be telling you what they want to be.
Politics is rife with such seeming contradictions. The beauty of power is living beyond your own concerns.
> Don't anthropomorphize the grass cutter. All social structures...
What could be more anthropomorphic than "social structures"? Baffling comment.
Group of humans doesn't behave like individual humans do. And we can't have same ethical expectations towards groups as we do towards individuals. As simple as that.
The sad part was the number of young, naive Google fans taken in by it.