If I wanted that level of care, I expect to pay for a personal physician who only has one patient. Me.
The reality is most of the time my Dr knows more technical info than the patient. But sometimes I know something they don’t. The information asymmetry lasts about 60 seconds before my doctor validates the info against his professional sources.
My doctor is providing a value commiserate with what I pay him.
The role of search
The first gets blasted all over the internet to be shoved in the faces of all and sundry.
The second goes quietly and efficiently to the professionals tasked with helping the individuals in society with problems that may directly benefit from new thing.
The distinction, to me, is obvious.
