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0 pointssreekanth8503d ago0 comments

What is the use of Account manager if a billion dollar company got screwedup for straight 5 + hours?

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Without an account manager, you submit a ticket and no one looks at it for a few days.

With an account manager, you call this person up immediately, and they hound the devs in person or call up the devs personally.

If iam an enterprise customer, the least i expect will be a prior communication and a warning email before account termination. Is this too much?

This problem likely had nothing to do with the account manager though. I doubt it was the account manager making the call to suspend the account.

j / k navigate · click thread line to collapse

Without an account manager, you submit a ticket and no one looks at it for a few days.

With an account manager, you call this person up immediately, and they hound the devs in person or call up the devs personally.

If iam an enterprise customer, the least i expect will be a prior communication and a warning email before account termination. Is this too much?

This problem likely had nothing to do with the account manager though. I doubt it was the account manager making the call to suspend the account.

j / k navigate · click thread line to collapse