It does matter, that's why those people quit because it's such a shitshow, progress happens at a glacial pace, more and more defects and slowdowns keep being created even if they have a big QA department/teams and the users are probably trapped because the software is the only thing in town, the bosses are the ones that makes the purchase decisions, or the it comes attached to big and/or expensive machines and they can't just buy another one for another X years.
