I’m actually fully in favor of empowering customer-facing representatives to put reasonable limits on responding to customer abuse.
It should not be the job of a forum moderator to take abuse. Warning them about the rules of the forum and then enforcing the rules is forum management 101. It’s getting silly that people are attacking this person specifically for just doing their job.
That's not the question that was asked.
Neither calling a company's actions disgraceful nor anything else in the posts that triggered that official reply were abusive to customer service.
It means the company cares more about their employees than sacrificing them in favor of maybe getting a few more sales from angry customers.
Also, corporations don’t have feelings. They aren’t people. They are legal structures. No comments made were directed at moderators or employees.
I'm not arguing about whether or not this particular instance contained "uncivil comments" (do the mods have the ability there to delete the comments if they are uncivil?)...
But day in day out, on a mass level, it's such a goddamned drag, even if it isn't directed at you, it's energy and emotional bullshit. Every job has it, sometimes it's your boss or shit coworkers... But customer facing is such an awful position for the wages they usually make. Even if it's "good" wages. Even if they don't primarily face the public, but still have to engage in a secondary support role. I can't imagine what it's like to deal with this as a job when you're on the front line with an angry mob coming at you.
Again on this particular case I'm making no judgement, but it IS a stressor, regardless if directed at you, or not.
Especially in a high volume environment that probably has more incoming vectors of commentary/attack/vitriol than just the single comment thread.
_Professionals_ de-escalate. This was not that.
* First, any bad language or abusive behaviour towards AMD, is not acceptable. If continued, we will proceed to block your profiles altogether.
If you are not happy with the new tier licensing flow, no one is stopping users (Students etc) to continue using the current versions of Vivado (any Vivado version prior 2026.1) and develop using free Vivado ML Standard Edition.*
If so, I have a different take on this. It could have been worded better, but I don’t think Anatoli is a native English speaker. Based upon a reply to @mkru, I also don’t think they have much visibility into marketing or if they do, they’re not very interested.
* For your specific question: Why is Linux not supported in the BASIC tier?
This is AMD's marketing decision.*
None of this is great, but English isn’t the easiest language to learn and de-escalation involves a specific speech pattern. And of everything they said in the answers I’ve found, ‘this is AMD’s marketing decision’ is the most blunt. Everything else has more information attached except for the little takedown at the beginning.
I know that’s a lot of words to say that I think belittling is a little strong. But brevity is a juicy topic… :)
- we don’t care about your pain - those in charge find it below their dignity to explain the decision to you - we don’t feel we owe you an explanation, but we’ll take your license fees - we care more about how you say things than what you say - you are helpless and we can take away your voice (here) if we want to
Now, the problem isn’t just that some people are not native English speakers — quite a few in our industry come across as not being able to “speak human”. Which makes us prone to put more emphasis on words than how different people in different states of mind read those words.
