Because there is no software in the world that Microsoft can't make worse.
If you can make Jira an order of magnitude easier to use for yourself than for the people pushing it, suddenly the script flips and Jira is something you push to protect yourself. I've used Jira to almost a malicious extent at times, and it's a great tool to cover your ass. If you ever get in trouble for something you just point out "this was all made clear in the hundreds of Jira updates I've written, you've been reading those, right?". What are they going to do? Ask you to use Jira less?
We have AI now. Hook it all together with a custom script and have the AI do all the Jira crap for you.
And many times the API can do stuff that the UI doesn't allow, and everyone's relying on the UI to drive things, so you end up in weirdly broken corners because you didn't notice that you need custom_field_5537 to be paired with custom_field_442 or it doesn't appear on anyone else's dashboard. Also it claims custom_field_10995 is an integer type field, and returns as integers in the XML, but there's a pile of undocumented magic constant strings that you have to use instead when creating (but not updating!) a task or you get useless error messages. The web UI doesn't do this though (it's just integers in html and the request), and only 80% of the strings match the display text in the dropdown.
Automating Jira is the absolute worst programming experience I've ever had. I can completely believe that simpler setups exist and they're probably quite easy, but omfg
that thing does not exists
Anyway yes, I can use JIRA. But it was a real shock to see the latest version of JIRA. It has a thousand papercuts, one of the worst is double clicking on text select stuff suddenly kicks fields into editor mode.
What I was remembering was JIRA Server 4.0, you can walk down memory lane here* - zoom in enough and you'll see each issue has a title, type, fix version, affects version, and so on, and then you end up going straight to the comments. Very straightforward.
* https://www.jirastrategy.com/wp-content/uploads/2020/04/depl...
Well one of the problems anyway. It's also unimaginably slow, and has weird limitations like issues can't be parents of other issues.
Prove me wrong!
https://developer.atlassian.com/server/jira/platform/creatin...
I also explicitly mentioned workflows on my comment.
I haven‘t used it myself, though
you never know if the layout is about to shift ever so slightly more causing another in a series of misclicks.
Oh how many times I've accidentally assigned a newly created ticket to some poor fella I'd never even seen before...
Turning complete is a measure of whether something can be used as a programming language to run as a universal Turing machine.
AI native in the sense that it papers over the pain points.
New JIRA admin? AI will set it up to do what you want (after all, Atlassian has a great training set as they can see which Cloud installs work well)
Need to set up a workflow? Bam, AI to do that.
Need to onboard a user or manage permissions? Again, have a chatbot to do it (as a time-to-time Jira standin Admin, changing permissions always needs doing in 2+ places and devolves into a "Can you see this yet?" round of questions)
