Mysteries of Delta Airlines

3 pointstyroneschiff13y ago2 comments

In late December, my girlfriend and I booked a flight to Maui for April. After booking a few other Delta flights, my girlfriend noticed that her Maui flight was not listed as one of her "Upcoming Flights" on Delta.com or in the App. Being a frequent flyer of Delta, she found this to be quite odd.

At first, she just passed it off as some sort of "technical error" that the website was having. After a few more days she decided to email Delta to see why her flight wasn't showing up on the website/app with her other "Upcoming Trips."

Delta emailed back indicating that the flight had been cancelled and that she should call customer service.

Today, she called Delta's customer service who confirmed that the flight had indeed been cancelled. The customer service representative did not know why the flight had been cancelled either, but thankfully reinstated the flight.

This entire transaction was done electronically. So, what could the possible reasons the flight got cancelled if 1) she did not cancel it, and 2) there was no cancellation email received?

Would really be interested this community's thoughts...thanks.

2 comments

Pyramids13y ago

Although it'd be hard to ever answer this definitively, I've personally had this happen due to overly aggressive fraud detection systems.

In my case, my cable modem was assigned an IP address from a "new" pool which had not been picked up by geolocation companies (MaxMind) and as such, my order was scored very high and automatically canceled.

Again, the only reason I have this knowledge was because someone working at United was friendly and upfront enough to let me know what the issues were, so in your case if you didn't get any information, it'd be hard to determine.

Zenst13y ago

There booking system could perhaps n amount of flight and your subsequent bookings meant the earliest booking got lost. With that I'd check them again and see if they are all there still and no other flights lost.

I would also push for a explanation as to why it shows as canceled as there will be a audit trail fo some kind digitaly.

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