> The problem is likely in engineering, like a database that isn't scaling.
If it were that simple, just cut the number of users per cluster and throw 10 more up.
> I think if they could cut a decent size check to fix the issues
Doubtful within the context of a quick fix, but it is likely the root issue. See above simple solution that takes 30 minutes to roll out. EA is not a company run by engineers, its not a company run by people that understand anything about engineering. What sounds like a simple solution to us that can easily be implemented by throwing money at it and reaping the customer goodwill is completely foreign to a company like that. You may as well be speaking Klingon when you make the recommendation to just throw new clusters at it.
