And... you touched a point which new people to dropshipping will hardly read somewhere else: that you take responsibility and accountability for your suppliers' mistakes. This happens all the time. I did some dropshipping in the past with suppliers in China. I can tell you it wasn't for those with faint hearts. Having customers calling/emailing you 10^2345 times a day to complain about the product they had received wrong, while it's not your fault, sucks big time. Back to the point, I'm glad you have made a note about this aspect in your website.