Desired features:
- Relatively lightweight, this is the "bigger than a couple of people inside each other's heads, smaller than a giant organisation with management tiers" scale. Aiming to reduce busywork, not increase it!
- Integrates with email well for support.
- Hosted, or can be self-hosted on Linux.
- Open source a plus but not a fixed requirement.
Considering but have not yet evaluated:
- Request Tracker http://bestpractical.com/rt/
- Eventum http://dev.mysql.com/downloads/other/eventum/
- Zendesk http://www.zendesk.com/
What else would you suggest looking at (or avoiding)?
