While I agree with you at the general level, it sounds like these trained individuals are ridiculously good at what they do. Even seven years ago, to be able to take a crack at an envelope in just 10 seconds and type out the result is impressive.
"It used to be that we'd get letters that were somewhat legible but the machines weren't good enough to read them. Now we get letters and packages with the most awful handwriting you can imagine."
