undefined | Better HN

0 pointsmadeofpalk12y ago0 comments

> In Australia, your warranty is with the entity you bought from. If they supplied you faulty parts, it is their responsibility to deal with the manufacturers. Buy everything from the one place, and the warranty is all with that one place

From what I understand, the law is actually pretty vague about this one. In the advice the ACCC gives to businesses, it actually puts responsibility on both the retailer and the manufacturer.

Apple has taken this and will follow the same guidelines for their products regardless of whether you purchased it from Apple or not.

0 comments

vacri12y ago

It's the retailer's responsibility - after all, the manufacturer might not even have a channel for the general public to access, or even go by the branding on their parts.

The problem is as elithrar points out - 'doing something about it' doesn't necessarily mean 'replaced right now'. Responsibility for the repair may lie with the manufacturer, but the retailer sold the goods - if they're faulty, then it is the retailer's responsibility to make good on them. Just as it's the manufacturer's responsibility to make good on faults encountered by the retailer.

MSY (a super-cheap retailer) got slapped for foisting warranties back onto the manufacturer, and 'now honour warranties' (see section 2 here http://www.msy.com.au/pdf/TermsofTrade.pdf).

j / k navigate · click thread line to collapse