This really hit home with me, because I used the Verizon business website for a few years with my company. Managing the account was so tedious, and broken with the website, we ended up going to a BYOD setup because of it.
You couldn't call in either, unless of course, you wanted to waste 45 minutes of your life just replacing a line with an existing device.
It is absolutely the buggiest website ever created. The search is broken everywhere, sorting is done with refreshing the page and back button never works. If you want to put an existing device on a new line, forget it. Crash. Change features, Na. Crash. Add international service. Na. If you want to search by ESN number for device. Nope. You have to call your account rep to get it added. Oh yea and when it's added it rarely works. It's also one of the slowest site I've ever used, and from what I can tell it's some BS Spring application using JDK -0.3, and Hibernate 0.1.
So if these are the same people responsible, then good luck.
