Either I'm misreading your comment (entirely plausible), or you're misreading the article. I read that as a snarky way of saying that people aren't really missing the "expiration" emails, they're just too lazy to do anything about it.
Right, the article was saying that. But the article was jumping to an unreasonable conclusion, because of course you never hear from the people who missed the "Billing receipt" emails.
