To me, Uber is just taxi with smart phones. My opinion is that is that Uber is avoiding a lot of the bureaucracy and fees that real taxi companies are paying for their rights and things such as insurance. I always figured that once the taxi companies figure out the convenience of smart phones they will start to integrate that technology more aggressively and be able to fight Uber back.
But there must be something I'm not seeing.
> "The $258 million is an 86 percent chunk of Google Ventures’ $300 million dollar a year fund..."
That's a lot of money, and that's a large part of Google Ventures fund. What are they seeing that I'm not seeing? Is there a future vision of Uber that's going over my head?
Uber experience: you open the app and see on a map where all the cars are. It tells you exactly how many minutes the closest cab will take to arrive. When you arrive at your destination, you just hop out. The app knows what credit cards your account has on file and will just charge the one marked as the default or the one you've selected. There's no tipping. If you're in a hurry, not having to wait around to sort out the payment is a big deal.
I've never had an Uber not arrive or arrive exceptionally late; when I've had a less than stellar experience, customer service has been extremely responsive and offers refunds. On a recent trip, the driver made a poor route choice just because there ended up being a bunch of construction downtown, so it ended up taking longer than it could have. Customer service adjusted my fare to what it would have been had we taken the optimal route.
I'm not from the US, so don't have an idea of car ownership costs, but is this that big a deal?
Or it just means that there are more Uber drivers and less taxi drivers.