- Kickstarter project called itself "Complete Cloud storage subscription service"

- Kickstarter project added a $349 level after a few days that included "device ownership". Update #1 on KS highlighted this new reward level. Discussion in forums about ownership option and how it differed from the pure subscription model where you don't own the device.

- Kickstarter FAQ for our project says, in response to "what if I cancel my subscription?", "We'll give you a pro-rated refund on your subscription once the device is sent back."

- Numerous posts in the comment areas about device ownership vs. pure subscription.

- While there are a small handful of others who, like you, didn't understand the subscription model, these are in a tiny minority of all backers. All of them either upgraded after talking with us about it, stuck with their current plan, or were offered a complete refund. None launched public attacks calling us scammers.

Lastly John, our last response to you via our customer support system was yesterday at 12:59, but you just said, "I waited a while after my last round of questions before writing this up. It was pretty clear that they had no intention of responding, or at least not within their own deadline."

Does it seem fair to you to keep asking the same questions over and over again of our support staff, and then launching a public attack like this on a holiday because we didn't get back to you for the 14th time within 24 hours?