What is annoying to me is that this is so obvious and trivial to everybody here on HN, yet this developer feels it is important to declare to the world that he is going to pirate Adobe software from now on because of his "shocking" experience with Adobes customer support.

In the end it might even be that the software was always available on Adobes website, but some frontend developer made a mistake, or that the support guy didn't know better and gave him bad advise.

And then there's this line:

> I was greeted by Adobe’s “International” support team, based out of India where they can pay pennies on the dollar for you to get support in broken english. It’s almost as good as real english… almost.

My blood starts to boil when I read something like that, even though I agree that it can be hard to communicate with someone that doesn't speak your language well.