What it comes down to is Comcast has no incentive to ensure its routes to various Internet transit providers are GOOD if they're not monetizing them. Why should Comcast be treated differently than any other transit provider and not allowed to monetize its transit services? Netflix wasn't paying Comcast, so Comcast had no responsibility to help Netflix make its own service better when there were other ways Netflix could have alleviated the bandwidth situation (e.g. buy transit through another company).