I'm surprised taxi services are so far behind here. Why can't I request a taxi in a single click, select the vehicle, charge it to my account, see the location of the taxi on a map and the ETA until it arrives? Why can't I see the route it'll take, or modify the route myself and set a waypoint?

I'm sure some taxi services offer a couple of these features, but none of the ones that I've used. I think one had online booking, but it was broken and I had to find a phone, and then I got no answer, and then I was on hold for 5 minutes.

Why can't I set a custom alert, so I get notified when the taxi is 2 minutes away? That way I don't have to keep looking out the window, or spend 15 minutes sitting on a curb, wondering if they forgot, and I'm going to be late.

If taxis are losing business to Uber, it's their own fault, and lack of innovation.