All your family jewels in one place? Accessible from a common front-panel? Abso-f-ing-lutely NO offline backups that count? Like I said, they had it coming.
Seriously, if you don't have the code-and-data backup that will enable you to switch service providers, even with a downtime penalty, then you and your SAAS truly have it coming. If these guys had any real backups, they could have let the clusterfuck at AWS play out the way it did and still be able to upload everything to DigitalOcean or a colo or whatever and still come back alive a month later. Now that 99.999999999999999 (ad nauseaum) ain't worth squat, is it?
I mean, basic (Dev)-Ops-(Sec), real basic. But, then again, I'm just another armchair, after-the-fact, analyst-dude on the internet.
