Not speaking for tzs, but back in the good ol' days, everybody was pretty busy. A lot of software got written by operators a little bit here and there in between running jobs and moving paper around the building and that sort of thing; paid programmers were frequently dealing with change requests from business departments, all of whom wanted their thing done yesterday; and depending on the size of the organization, there might be a PFY or two, but they generally weren't allowed anywhere near production hardware.

For example, one of my early jobs in IT involved running batch programs that produced reports on a mainframe designed for the punch card era. It had moved on from punch cards, but all of the batch jobs still expected them as input, so they were stored instead as "digital cards" in the job files themselves. The operator -- me -- would be responsible for bringing a job up on the terminal, changing each occurrence of some two-letter code in each card file to some other two-letter code, some date code to some other date code, and so on. Each batch job might be just one step of half a dozen or so required to produce paper printouts from the database. The terminal emulator did not have a find & replace function. Naturally, I screwed up jobs on a regular basis.

This mainframe ran mainly on COBOL74. Over the course of a lot of unpaid overtime, a few hours here and there for several weeks, I gradually wrote a variable interpolator in COBOL that could be called as the first step of a batch file and would replace all occurrences of a variable tag with an input parameter passed to the job. Instead of pulling up a job file and replacing a bunch of two-letter codes, you'd just run the job with the two-letter code as a parameter, and this program would rewrite all of the data cards in the batch file. COBOL has no string operators or a string data type, but I found a way to abuse some system calls to make it work.

So it took weeks to fix the most common operator error in that shop.

IT staff spend more time on Facebook, Reddit, HN, and online gaming now than we ever had available for fixing processes back in the day.

I'm not absolutely sure on the number of times. It is possible that I only rm'ed it twice, and then Norman made the link to end that. This would have been around 1981, so there has been some memory fade.

are you that angry co-admininstrator ? just curious