This article admits that he ignored all of the warnings he was given, and now accuses Google of unfair business practice. I don't buy it.
There's a lot of logical contortion going on to dump the blame for this back on Google. "The suspension email stated that I was trying to impersonate another company" is followed quickly by "Well since Google was silent about the exact reason for suspension..."; he even admits to intentionally ignoring the warnings he was given because "if I thought a human at Google was giving me the warning, I might have listened more carefully."
That is, at best, negligently poor reasoning. At worst, it's a contemptuous disrespect for the other party you're engaging in business with, which is pretty good grounds for them exercising their option to terminate that business relationship.
Google, Amazon, etc., are for-profit commercial service providers. If you're going to violate their policies, they will stop working with you, regardless of the impact on your business. Anyone who depends on a third party supplier for anything, in any business context, should keep that in mind -- they have no duty to you beyond whatever contract you have signed (if, of course, you have signed one).
The important facts, irrespective of the correctness of app suspension are:
a) App suspension led to Google Wallet suspension. Google Wallet can be used as a payment processor, so this decision could have affected entirely independent revenue streams. It's inexcusable for Google to do this!
b) Google support is awful. This is a known fact. AdSense suspensions are probably the most common. I've been affected by one. Google does not answer. Ever. Period. (well, if you're lucky you get a canned response).
The conclusion is that an irresponsible and deaf company now holds power over huge swaths of people.
I'm uncomfortable. And so should you be.
* he thinks that an icon which links to something on the web is an "app", whereas I think that an app is something which contains a significant amount of program logic.
* he thinks that changing the configuration (like YT channel id) generates a whole new app. This is like claiming that, at your Unix command line, "grep foo" is a different app from "grep bar" because we changed the string that it looks for.
* he thinks that going from an "app" with a hard-coded YT channel to one with a user-configurable channel is a big step in development, the "real app".
* he thinks he can no longer write apps for Android, whereas it is obvious to me that you can put a .apk file up for download anywhere you want, and get paid by means other than Google Wallet.
* he cannot see what he obviously did wrong: make a spammy app that only re-frames other people's content, and infringes on trademarks, etc. In response to the first takedown, I would have pulled all copies of this app immediately.
Google only holds power over those swaths of people who surrendered some aspects of their lives to Google.
The onus is on you, the person using the service, to understand what terms and conditions you have agreed to abide by when using that service. If Google fail to uphold their end of the agreement and you lose revenue, you can seek remedy through legal means (although, obviously, that's a pretty crap position to be in); if the agreement doesn't protect you from arbitrary banishment from the service for life, then that is important to know up front.
It would be awesome if Google's support was better; it would be awesome if they were more responsive to the people that make their money through the marketplace they've set up; but ultimately they have no legal obligation to be any of those things, and in business your legal obligations are your only obligations. (I am making no qualitative defense of that fact, merely describing its existence.)
If one doesn't keep those things in mind, then regardless of how irresponsible Google is or isn't, that failure constitutes a kind of irresponsibility all its own.
Whether I personally would never fall afoul of something like this (possible, since I'm a programmer, not a lawyer) is secondary to the best way of dealing with a much larger company that holds all of the cards (follow the terms and conditions; heed the multiple warnings they give you). My personal discomfort at Google acting like jerks is, too (insofar as I don't currently rely on them for any kind of revenue).
Walled gardens and all that. We're all choosing to play in them.
Google explicitly states that any new accounts created by you will be immediately terminated. Google tracks everything you do. They track all the IP addresses you access your accounts from. They read your mail and track your location, they read your docs, they know your credit card numbers and home and work addresses. They also know who your friends are and who you chat with and email. It’s possible, but incredibly difficult to fool their surveillance.
His Google Music account was cancelled as well. And one could imagine, easily, Google launching a platform (Google Fraud Detection) to allow 3rd parties to determine if a developer or system is suspect--which in turn could result in blackballing for everyone.
I've gotten support for both Adwords and Adsense and can successful claim I've been unbanned from both at different periods of time. That isn't to excuse your point but wanted to put this out there that while difficult, it is possible.
Two Founders, Two PR people and One Engineer....
Good structure :¬P
Well, yeah, that's the point of the article. That google never made it clear what he did wrong, so that he could fix it.
Google not making it entirely clear in their hellbanning email what he did wrong makes the hellbanning double unfair in my opinion.
"I emailed Google back and asked them to tell me exactly what I need to change to be compliant with the rules. Is it the icon? The name? The disclaimer? What? Google refused to give me any additional information."
If you ask why, you should be told exactly what is wrong. Or better yet, be told exactly what is wrong right away. Obviously packaging other people's content is the issue here, but you should be told exactly what rules are being broken so there's no ambiguity.
What's wrong with packaging other people's content as long as you're not profiting from it?
If the content owner wants it removed there should be a way to request that while not negatively affecting the developers account.
Plus the whole 3 strikes rule seems a bit too strict for me especially if it's going to be enforced so heavy handedly for what is obviously a minor issue that could have been resolved by a email conversation.
Not to mention other Google accounts like Google Wallet and Google Music getting banned for something like this.
What does one have to do with the other? Do you mean to tell me if i get banned in the Play store all Google account on all services get banned including my Google drive, Google docs, gmail etc
Doesn't that seem a bit absurd to anyone?
How would you like your entire music library deleted because your developer account got banned?
This is where i stopped reading - the author is a bit delusional.
"All Apple products are banned in my household to make a statement about programmer freedom."
Sorry kids, to increase freedom I'm taking away your iPhones and you have to use Samsung.
There must be a Franklin quote there, somewhere ?
I'm assuming his hourly rate is $50,000/hr. Did he do anything other than wrap the web page for the channel in a web view? I'm not familiar with Android, but on iOS, you can accomplish this without writing a single line of code, everything could be done inside Interface Builder. I can't imagine it's any more difficult on Android.
It gets close to an interesting question (using multiple Google services can result in a domino effect if you violate the TOS of one).
But it raises so many peripheral points, and is so full of whiny after-the-fact juvenile justifications like the one you noticed, that it's impossible to filter out the interesting part.
Imagine if the same applied to people who run physical businesses - some shop owner skips some paperwork thinking it'll be harmless, gets caught, gets a fine... and then is banned from ever owning a shop ever again for the rest of his life, no appeal.
This is our brave new cloud-oriented future - where all the power to regulate what content is available to millions of users lies in the hands of a couple of private companies. I find the whole thing very worrying, and am very glad that the FirefoxOS and Ubuntu phone projects are moving forward to provide some kind of alternative.
I don't know why he thought getting suspended wasn't a big deal because he was "innocent". That's also a fairly stupid idea as well.
And assuming that Google won't carry out the threat is a poor way to run a business.. at any time, Google may decide any earnings he's made will be forfeited.
That's another trouble with so many of these mega companies now that don't seem to have any kind of instance of customer or end user support at all. It's easy to code auto response systems, and bots that track down spam and malicious software, but to get an actual person to review what is being done is nearly impossible.
I find it hard to believe that he did not realize that an app copying the names & graphics of popular websites would get him banned for impersonation. Chances are that some of these websites reported him to Google.
I consider the apps in question fair use. Now, I've never read google's TOS but, then again, neither has anyone else. You'll notice that the op was working with the system to try to understand its rules. That's the quintessence of what a hacker does. It seems to me that google is making themselves vulnerable to an open app store. One where you can experiment and collect user feedback before committing resources to a project.
Honestly, it just sounds like Google were doing the right thing and protecting it's users from low quality spam apps.
The original uploader of that content still retained all control over the content. If the original uploader didn't like his content being reskinned, he shouldn't upload it on a provider that gives users that ability through an API.
The potential problem is in the implication that the mark's owner endorsed the application. The post claims that the the author made significant effort to indicate he was unofficial. It's arguable whether this continued to constitute infringement, and for that reason I think the guy should've at least been given a polite human touch and a direct, non-automated opportunity to correct the specific issue, which was never directly elucidated ("Impersonating how? I'm just using the YouTube APIs that Google published for me to use...").
I'm not saying that the author has great judgment. I'm just saying that Google's actions aren't really proportional, that the author's actions are not at all as illegal as everyone is saying, and that Google should recognize that they have a social responsibility to at least follow-up on things like this with a human to clear up any potential miscommunication. An expectation of care in account deletion is one of the side effects of knowing and doing everything about and for everyone. It's a big deal to lose big chunks of your Google account.
Yes, he was not banned simply because he used other people's content. He was banned because he was using other people's content to create low quality apps which (even if unintentionally) imitated official applications. Taking someone else's content and serving it up in a way that looks like it's official is just asking to be banned, especially when the thing you're imitating is YouTube and the app is on the Play store.
If someone is, for all intents and purposes, spamming your app store with imitation apps, why should you waste time giving them a "polite human touch"? If this had been a Chinese company rather than someone with a sob story would you still expect Google to offer a polite human touch?
>So I was using the app store as my beta testing platform.
>I was planning on taking all these apps down in a few weeks anyway.
>I thought I could get maybe 20-30 apps suspended without repercussions
>In this age of Google, it’s now “obey or face an instant lifetime ban.” This is progress? What does the future hold if we are forced to strictly obey and understand every legal gotcha in Google’s terms of service? I believe in freedom, not blind obedience. I made some mistakes and would have removed all my apps if I had known the true consequences.
He spammed the Google Play store with multiple unfinished versions of the same applications for "beta testing", received warnings which he chose to ignore and then got banned for his gross abuse of the service.
Instead of "I messed up, here's a warning to others" it's a case of "why don't Google let me mess around with their service as much as I like? This is oppression, this is America goddamnit, where's muh freedom?!?"
Zero sympathy. Well done to Google on taking down one of the many people spamming the Play store with junk.
Yes, also, I find it highly amusing how his long-winded whine about 'programmer freedom' makes me appreciate the walled-garden approach of iOS just a tiny bit more. Sure, it's not perfect, and it's not 'freedom', but at the very least it does make it very explicit to 'developers' like the author that they should take their spammy app tactics (and free-riding on someone else's content, using a free service and its users as your beta testing platform) somewhere else.
Funny thing is I'm pretty sure he would get banned from the Windows Phone store pretty quickly as well (and rightly so)
A silly assumption that both generalizes the audience and is ignorant of copyright laws, imo. Not a valid argument in a court situation either. I could make the crappiest Geocities site out there, but as soon as I put a Google logo somewhere, people may assume it is an official Google site or affiliated with it.
> One of my apps contained the channel id for Vice.com. Since the length of the app name is so limited I decided on “Vice TV”
Yup, there you go. Using a brand name, showing a brand's video - intent isn't the issue here, the author was impersonating Vice.com there.
The author is guilty of being naive and lax about copyright and trademark laws, imo.
As to your jab at the person above, it might have come across better if it was even remotely constructive. For example, you could explain WHY you feel they misunderstand copyright rather than just waving your hands around and claiming that they're "completely ignorant."
There's plenty of infringement on YouTube, of course, but that's inevitable for any platform where anonymous users can submit media files.
I emailed Google back and asked them to tell me exactly what I need to change to be compliant with the rules. Is it the icon? The name? The disclaimer? What? Google refused to give me any additional information.
But if his story is true, he makes good faith efforts to be compliant. What, if any, is the social responsibility a company has that owns half the market of mobile development platforms to people that could potentially make a living using their platform? Monopolies/duopolies throw a wrench in the invisible hand, and I'm not sure there's a clear answer.
If the article was about someone that had this happen, and they read the conditions and didn't see anything that they had violated, and then asked Google - that would be a different story. This guy just can't be bothered to put the effort in himself.
https://play.google.com/intl/en_us/about/play-terms.html
The idea that you should have to scrutinize that entire document to determine what you did wrong is crazy.
Ostensibly someone on the Google side of things determined what he did that was not OK right? I mean they don't just ban people for the hell of it right? He had to do something SPECIFICALLY wrong, and that might correspond to some portion of the T&C. Is it so unreasonable to ask WHAT section you're violating?
I get that everyone on HN thinks the guy is a douche and deserves what he got. But to refuse to even say what? That's douchey too.
Just because he might think that using somebody else's trademark to create a revenue stream for yourself is doing them a favor, doesn't mean anybody else has to. I don't have pity for his point-of-view, but I do think that it was unnecessary and irrelevant to suspend his Google Wallet account.
Still, it doesn't matter what I think: Google reserves the right to do whatever they want.
And yet you still put the bag over your head and took a deep breath! Why not just remove the ten apps and use common sense to determine that naming your apps after another company's product is a bad idea??
What the OP did was publish spammy garbage. Not to say Google couldn't afford to put a more human touch on their customer and developer relations, but the OP is just way out of line on this one.
They have a different revenue generation business model for gmail.
My son's account was blocked, couldn't figure out why, and they wouldn't say. I suspect some kind of data mining thing where watching more than 5000 blitzwinger videos on youtube "proves" you're a kid or a teen. He does like his video games...
He falls into that gap between being old enough to have an account per google's rules, but young enough to not have his own credit card or a drivers license (they'd accept a scanned copy of his DL, but he's not 16 yet) so the only option to reinstate his account was to get Dad (me) to charge 50 cents on his CC to "prove" he's of legal age.
So part of the gmail business model is to hold kids (teens) accounts hostage with a threat of permanent deletion until Dad pays 50 cents. I'm not annoyed at the 50 cents, gmail is worth a large multiple of that. I am annoyed that at a random time long after BAU was initiated, they felt like charging us for fun.
It is possible the gmail biz model of randomly applied fees could be applied to play store / wallet accounts.
Not sure if OP would have flown off into as much of a rage for a $50 reinstatement fee, or if he'd be like me, pissed off at the "business agreement" being unilaterally rewritten at a later date. Either way, the gmail biz model does appear to be superior to the play/wallet/app store biz model, at least GOOG would get some revenue, however little.
I assume based on evidence Google dropped the "don't be evil" motto a long time ago.
If you have Verizon, here's how... [8 extra] http://www.verizon.com/Support/Residential/Internet/HighSpee...
If you have Comcast, here's how... [5 extra] http://customer.comcast.com/help-and-support/internet/adding...
If you have Cablevision, here's how... [4 extra] http://optimum.custhelp.com/app/answers/detail/a_id/1673/~/c...
So, in point of fact, gmail - as a 'free' email service - is actually a huge additional COST, considering the payment in privacy. And this is why I do not use it myself...
First of all you have a technical win because I screwed up, this was months ago, and its thirty cents not fifty cents.
On the other hand, if you won't google for "gmail locked out of account 30 cents" yielding "About 676,000 results (0.96 seconds)" although only the first hundred or so results are relevant, there's nothing I can do to help you or convince you.
> Now my Google play account and Google Wallet account are both banned for life. I’m no longer able to write Android apps ever again, and my family and I can’t even use Google wallet to purchase from Google Play.
So much for programmer freedom. Apple is at least very explicit about its rules. Google seemingly lets you do whatever you want, but then bans you if you do something that they don't like. Now of course one can say that the ban is justified, as author clearly misused the Play store and didn't follow the guidelines.
If he did try to do that on the App Store his apps would be probably instantly rejected, but he would not be banned. The funny thing is that there's a big chance that he would then write a blog post about how App Store is a "walled garden" and that on Play store that would be OK.
This is an official app of The Verge: http://www.myappwiz.com/home/getapp?platform=Ios&appID=54251...
This is OP's unofficial app: http://www.myappwiz.com/home/getapp?platform=Android&appID=c...
It's pretty clear that this is prone to cause confusion, even with the disclaimer.
"I emailed Google back and asked them to tell me exactly what I need to change to be compliant with the rules. Is it the icon? The name? The disclaimer? What? Google refused to give me any additional information. So, I just left the app in the suspended state and never attempted to update it since I really didn’t know what I needed to change"
"Why didn’t you give the apps a different name?
Well since Google was silent about the exact reason for suspension, I didn’t know what I needed to do. Was it the app name? Probably, but I didn’t know for sure."
If Google does not inform you in detail that it was the trademark that was violated, they have no right to ban you on that reason.
Well, this isn't true. You don't have to use Google Play to distribute your app - unlike with Apple, where you do have to use their store (unless you like personally managing users' ids)
I didn’t think they would mind, I thought I was doing them a favor. Pointing people to their great content. It’s free advertising
then stop. Other people don't want your "free" advertising.
Google has decided to automate everything. There is no way to get actual help across their entire product line. Having problems with your adwords account? It doesn't matter if you spend $20K month, you get automatic email responses to your queries with obnoxious links to the help system that you've already read.
While I agree that author did more wrong than he realizes, he also asked Google for an explanation to their objection, to which he received no response. I guess the Borg NLP engine was down that day and couldn't find the appropriate form letter.
Whatever you think about this author, you can't deny the danger of relying on one ecosystem so heavily. Google is the worst. At least Apple would have denied his app with a reason which he could have corrected.
- Google's continued lack of communication (most everything is automated),
- and their ban-hammer (much like Paypal's, it can be terrifying for a small developer).
BTW, he added the following disclaimer to his app (not that it did much good):
"DISCLAIMER: The Verge TV App is not affiliated with The Verge. Information shown in this app is obtained through public YouTube APIs. We are fans of The Verge and we wanted a better viewing experience to watch their videos.
Any copyrighted material belongs to the original owners. If you want changes made to this app, please let us know."
I want to use (for example) photos and names of cars for an app - do I need to get permission from the brand owners?
I thought google wallet went away around the same time google wave did, for instance.
Here is hi github page: https://github.com/sgehrman He is still developing. I am wondering what the updated status is on this? Seems that if he is still developing he isn't banned for life?
There already were some petition at https://www.change.org/petitions/sergey-brin-respect-the-eff...
While it'd be nice for Google to explain why he was banned, it already sounds like he understands why he was banned but he had a chance to grand-stand so he's on his soapbox.
I'm afraid the actions taken by Google in this case can be justified, since publishing 10 apps a day is a dubious figure. However, I'll give it to you, they could've made the regulations regarding this a little more explicit and visible.
According to the article, that's what he was working on after releasing the 10 apps.
However, I'll give it to you, they could've made the regulations regarding this a little more explicit and visible.
It's called trademark law. It's very explicit that you can't copy the logo and name of another company.
> http://blog.hutber.com/how-my-google-devlopers-account-got-t...
This guy here writes an app called "Sex Diaries Alpha", and has it rejected because of pornographic purpose. He then assumes that its because he used a picture a cartoon donkey as the icon, so he reploads "Sex Diaries Test" with a picture of a cartoon girl instead.
More repetitions follow. He never once thinks its perhaps the name 'sex diaries' or the stated purpose of the app. Nope, maybe its the fact that this picture has a nipple, or this is cartoon bondage.
> http://andrewpearson.org/?p=681
This guy writes an app and stuffs it with 100s of keywords (as one could see by checking the same app in the 3rd party app store), then he complains he isn't in violation because you could play all those artists through his generic music player, and google didn't cap the number of keywords you could use. So he's not in violation. He knows this for sure, because he's an attorney.
> https://groups.google.com/forum/#%21searchin/android-develop...
This guy says that Google transfered $4000 of android sales into his adsense account so they could pay him for non-US sales, but they failed to verify his account since he didn't have $10 worth of adsense budget. Then they disabled the entire account due to invalid clicks on a dead-end blog. If his story is actually true, he should get a lawyer and I feel this is really the time that Google customer service would be nice.
It was all love and rainbows while the gold rush held it promise of instant richness and fame, wasn't it?
The problem with whatever-as-a-service business model, is you're never worth more than a penny more to the provider than the cost of sales to replace you when/if you leave. So, people are throwing themselves at google to be an app dev, so I guess he's worth precisely nothing at all to GOOG.
A business relationship where one side is worthless to the other is best described as parasitism and often that doesn't turn out well for the parasite. That is the true lesson for all app developers to learn from this story. An inherent part of the biz model is you can get annihilated and the host (host as in parasite lifecycle model) will not care. Make sure you understand that, when making business decisions.
"There is a guide and it's pretty clear: https://support.google.com/googleplay/android-developer/answ... - For example, if your app displays the brand, icon, or title from another app [...] your apps can be suspended and your developer account terminated."
You were a die hard Apple fan boy since '85 even during their darkest times... then you can't provide your users updates within hours so you...
"threw out my macs, smashed my iPhones, switched my whole family to Ubuntu and Android."
http://www.reactiongifs.us/wp-content/uploads/2013/09/dont_b...
Plus, if you're so worried about things like walled gardens, why buy a phone that doesn't officially allow third party native apps like the iPhone with v1.x OS?
I think this is a growing problem that more people need to be aware of. We do not have the right to use modern marketplaces (such as the Google Play Store, Apple App Store, Google Adwords, AirBnB, Ebay, Uber, etc.) Instead, we have permission from corporations to use them. If an individual bases his livelihood on sales through one of these and then makes a mistake, the company is likely to ban him, destroying his income. There is currently no guarantee of due process or proportional punishment. When you are banned from the majority marketplace, one often has no real alternative. Can anyone make a living selling his goods on the second most popular auction site?
I think we need to fight for the right to due process and fair punishment online.
Regardless of the merits of this particular authors' case, I'm frankly astounded that more people don't seem to care about this aspect of mobile platforms. I remember the uproar the Microsoft caused in the 1990s with their "trusted computing" trial balloon, and the uproar that locked PC BIOSes continue to create today. Yet you change the form factor a little and nobody cares. Wow.
That sort of thing would never have been tolerated in the PC world, yet in the mobile work nobody seems to care.
That being said, these kinds of apps are what make the phone app market a cesspool. Would the iOS app store accept youtube channel viewers?
Google cannot be trusted to handle relationships, whether with developers or companies. It's clear that they don't care and that's fine. They have their niche for providing services to those who don't mind the lack of the human touch. Just not for me.
That said, I'm not sure I actually side with the author outside of that point of agreement. Looks like the apps were mega shady.
I would advise the author to (1) not place their trust in a corporation again, and to secure their business & personal affairs against single points of failure, (2) not make shady software, and finally (3) consult a lawyer on the implementation of the law and contracts.
2. I can't help but appreciate the karma angle of someone who tried to repackage web content as apps getting bitten by the gatekeepers of the walled garden.
3. Ah, Google, the business that would certainly still exist (and be as large and powerful as it currently is) had it been forbidden to ever skirt the limits of copyright law...
First, what the guy did was wrong, and he appears pretty stupid, pretending to be stupid, or both.
Google is generally known for their abysmal communication and "customer service", but in this case they were in fact pretty clear about the problem right when the first app got suspended.
He can whine all he want but Google's decision to ban his Android developer account was not too unreasonable.
However even with that in mind I do believe that they went completely overboard with the decisions to also ban-for-life his Google Wallet and Google Music accounts. Those are completely unrelated to this matter[0], and escalated this thing out of proportion.
It is kind of frightening they will just take those things as "collateral" for violating a bunch of rules on a completely different service that just also happens to be part of the Google ecosystem. It starts to become and look like a state that way (hello, cyberpunk future), but with a state you should also have clear rules and ways of appeal. Google definitely doesn't have a meaningful version the the latter.
People depend on all sorts of services that Google provides, and the ability to take all or any of them away (there are no laws) because you violated an unrelated rule, is an amount of power that should come with mechanisms that keep it in check.
Indeed what if they instead had taken his GMail account?
[0] unless there is more that the author is not telling us, which is not at all unlikely.
The lesson should be that basing a business on any single external resource could be an issue, and you should approach it carefully.
"All Apple products are banned in my household to make a statement about programmer freedom."
"I believe in freedom, not blind obedience."
This guy comes off as being a bit naive. And/or dishonest in his telling of this story...
Never got to find out the meat of the story. Oh well - it was promising and I was looking forward to it, I kind of wish I didn't realize what I was reading. (i.e. a fabrication.)
Basically, I don't find the sentence credible, nor am able to read it in context as an exaggeration or metaphorical, it's presented as fact, and I lost interest.
This is written by a marketer, not a developer. i.e. it's "a paid lie" (if we are cynical), or more generously it's allegory, that I don't have time to read. None of this stuff happened, in my judgment.
Granted I didn't read the 3900 word essay so I could be wrong - I stopped at word 278. It's just my impression that this story takes you for a ride.
* he smashes thousands of dollars worth of equipment because the producer's business model no longer fits his idea of freedom,
* he writes a trivial wrapper app with no original content or behavior,
* he spams Google Play with ten versions of it hard-coding different YT channel IDs in each,
* he values this contribution to the Android ecosystem on about $500,000,
* his apps obviously infringe on trademarks and possibly copyrighted content,
* he ignores multiple warnings and app suspensions, because they don't tell him precisely what to change,
* he considers Google to be under the obligation to handhold him through the nature of his violation of the terms and conditions,
* after all this he continues to think he is in the right,
* he writes a rant and expects to receive sympathy riding on general disappointment in devs community with Google's admittedly lacking customer support.
Wow.
Google once started with the slogan "Don't be evil".
By being the new "Judge Dredd" of the internet, it can just become, what it never wanted to be. All that, just because Google tries to drive technology to its extremes ("customer-service from hell").
This is going to be more and more important, because there exist only very few major app-stores and very few major internet-payment systems (gladly, there the situation could still change to the better). But I know, how much Paypal was criticized because of his behavior and being a semi-monopolist in internet payments.
With our today's trend to centralization -- I don't want to put my fate into the hand of one of these new Judge Dredds.
From when this was first posted in March:
https://news.ycombinator.com/item?id=7478975
https://news.ycombinator.com/item?id=7569454
From May:
https://news.ycombinator.com/item?id=7855337
[1] like this: https://hn.algolia.com/?q=c62f2404f66#!/story/forever/0/c62f...
This guy doesn't quite seem to feel the same way.
If anyone has seen the movie "The Internship" there is a scene where they all have to learn how to do phone support. I would find it very weird if that is entirely a lie and it is nearly impossible to call them.
Also he smashed his apple devices because he disagrees with their ideals? That seems kind of immature.
Mostly this is due Google not having customer support, so you are just interacting with machines.
It would be easier if we had more options, this way if you get kicked out by apple and google, nothing else is left.
> I decided on “Vice TV”
> I didn’t plan on trying to sell Vice TV
> I was also secretly hoping I would get a contract job out of this or someone might say, “Hey, add my blog and Facebook pages and I’ll buy the app from you.”
The last quotation isn't necessarily in context with the third one, but nonetheless this guy was either stupidly naive or ignorant.
1. Google is big enough to be an indispensable part of your life.
2. Google doesn't believe in allowing human contact - it doesn't scale. They've put all their eggs into the algorithm basket, and when the algorithm decides you're guilty that's it. No appeal, at least not in any real sense.
It's a story that gets repeated over and over.
A month long suspension would get the point across.
Furthermore, the author's ignorance of trademark really doesn't win them any points.
Google suspended my Google Wallet account when they shouldn't have.
"If one of their algorithms thinks you’re a bad guy, you’re banned for life."
In his case scratch out "thinks" and put in "knows"
Honestly, why don't you just use a friend's account?
