This is partly why they should add "premium" support to the Play Store for developers. Right now their free support for their almost free developer accounts (one time $25 is "free" in this context) is just atrociously bad, and the only way to fix it is to fund more human support personnel.

If I was a developer bringing in several thousand a year on the Play Store, I'd happily shell out $99/year for better support. I imagine I am not alone in that.