Here's some feedback: your 2FA experience is terrible. I appreciate that you use 2FA, but I have to hit the send button multiple times to get a text message every single time on my US mobile phone. After that the form fails 50% of the time.

I also find it frustrating that the domain dashboard has no clear path to my host record settings, which is 90% of the use case for me. I always have to click four or five times to find it.

Otherwise I love the product and pricing, and I will probably continue to use Namecheap in the future.

I'm a current namecheap customer as well. When I have to use your management interface for something, I feel like I've been transported back in time to a cpanel interface ca. 1999. I have 25 some odd domains but you can't show them all to me at once unless I expand preferences and select "all" which, by the way, I have to do every time I navigate back to the list.

It's a minor quip (and just one off the top of my head), granted, and otherwise I'm a happy customer, but am very tempted to migrate as well as my domains come up for renewal.

Any screenshots or other indications of where you might be going?

The main thing is just clutter. Google Domains has a very simple user interface. It only has the stuff you need. NameCheap and every other registrar has a million links everywhere and all this random crap you never use, making it hard to find the stuff you do need.

NameCheap is better than most, though. The only reason I don't keep a lot of domains with you is price. Your renewal fee's are significantly higher than budget registrars like Dynadot. And when you own a lot of domains, that extra 10% adds up fast.

Hey tamar; thanks for responding.

Like others have said, it's mainly that the interface looks and feels like something circa 2001. I inevitably click into the wrong menu/interface/page for something I want to do, and it just feels inefficient whenever I want to get something done.

I think you just explained peoples problems in your own post. "we're building a better user experience, so that's nothing to fret about". People have the option of "good right now" or "good in the indefinite future", and the decision is pretty obvious. Not saying Namecheap is bad (I use them myself), but the crux of this argument is that GD has the right interface NOW, while Namecheap will have it EVENTUALLY.

I use Namecheap for SSL certificates (we have domains and hosting elsewhere).

The old interface within the redesign is jarring and, as you know, that old interface is pretty ugly! I love how it will show me the first 10 in a listing and then offer paging rather than showing 100 or all by default. Will be happy to have that fixed.

Other than that, I have at times found the split between the old (customer) and new (sales) interfaces confusing. I'll often be clicking through SSL info in the sales interface when I'm trying to remember where to get my client SSL lists.

Apart from that, I've been happy with the pricing and when I've needed support via live chat it's been really polite and quick. I recommend Namecheap despite that interface issue.

I've been a Namecheap customer for years and a GD user since the early beta. For my purposes, the only real advantage of GD is the free WHOIS privacy with every registration. I have many domains and this adds up significantly. I will probably move over at next renewal, simply to save money.