I'd even agree that in my own early 20s I was quite bad at appreciating the perspectives and life experiences of people from different backgrounds, but it's not the best way to gain the trust of people who might benefit from the service!
I suppose they mentioned it to suggest that you may not feel comfortable opening up to your colleagues and/or social group, especially if they are young men who are traditionally expected to put on a front of everything being fine and may not be open to emotional/personal discussions, which is a valid concern; but it's a shame it sounds like it's questioning the empathy of many of its readers.
Forgot to say: this is a really nice idea, I hope it works well.