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mxfh
10y ago
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Heaving dealt with Valve customer service a few times, the 30% is definitely not going into training, hiring more or providing responsive and helpful customer service. Valve only get's away with it because they run a
de facto
monopoly.
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mcphage
10y ago
> the 30% is definitely not going into training, hiring more or providing responsive and helpful customer service
It should, certainly, and it's not, but I didn't claim that it was.
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