This article comes off as being written by someone who, while incredibly credentialed, just seems like an outsider. It seems like an article my parents would write and they dont necessarily have a great grasp on the way business is evolving.
I'd much rather read certain blogs than the stuff coming out of hbs these days. Its odd but they're missing developments almost as badly as traditional media.
Note this semi-rant is directed on the whole at hbs' working knowledge site and only a little bit at this specific article.
I'm a long time sceptic of HBS business case studies and a fan of watching & re-watching Startup.com.
"... GovWorks's failure is a textbook example
of the perils of grandiosity. Smart entrepreneurs
recognize that start-ups cannot afford to pass
on any opportunity, no matter how small. ..."
[0] Lets see growing big, fast with other peoples money, letting non-tech staff dictate the development & having a co-founder who wanted to call the company "come on to Caesar dot com"