bmaier

Working on building out a user support and help section and am curious if there are any shining examples of how to do it correctly out there? What things does a good user support section need to include?

Integrating things like screencasts, faqs, tips, and documentation all into one central place etc...

People bag on some of the News sites for being to fluffy, too gossip filled, etc...

I've just started a site to cover technology and startups in the Midwest: http://windywire.com and I'm looking for feedback to create the type of site we'd all like to see.

So I'm coming to you guys for feedback, what features, what style of writing, what mashups would you like to see in a tech news site?