Yubico customer experience is terrible

1 pointsldubinets7y ago0 comments

I've bought a $700 YubiHSM and the documentation for using it is simply incorrect. It just does not work at all with the tools they publish.

Yubico's phone line is a 3rd party answering service and there is no way to reach them directly. They never called back after me making several tickets to call us.

It took a week for them to reply to an email support ticket and the person asked for basic troubleshooting information that I already put in the email.

How are they hoping to disrupt the HSM market if they fail to even support their devices when companies buy them?

twitter: https://twitter.com/LevDubinets/status/1093629155701211136

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Yubico customer experience is terrible

1 pointsldubinets7y ago0 comments

I've bought a $700 YubiHSM and the documentation for using it is simply incorrect. It just does not work at all with the tools they publish.

Yubico's phone line is a 3rd party answering service and there is no way to reach them directly. They never called back after me making several tickets to call us.

It took a week for them to reply to an email support ticket and the person asked for basic troubleshooting information that I already put in the email.

How are they hoping to disrupt the HSM market if they fail to even support their devices when companies buy them?

twitter: https://twitter.com/LevDubinets/status/1093629155701211136