Fair enough. That probably is bad marketing if nothing else, and maybe something else. what you're saying about the major failure being in support/customer-management, even more than the technical issue, seems potentially reasonable. (I am not a Gandi customer, so it's not personal for me).
I still think the fact that there was no data loss, and we're still on the edge of calling it unacceptable incompetence, is worth noting, as to how far our expectations and standards have come. Which is good of course.
