Attempting to find an answer as an outsider lead me to this PR release from last year: https://stripe.com/newsroom/news/chargeback-protection < It makes me assume that if the merchant wasn't paying that extra fee they are going to be slammed.
You don't know that the poster is 100% honest also. Patio has always been transparent and honest, long before he joined Stripe ;)
> a human who cares about your success
Regarding honesty, if Stripe "cares about your success", Stripe would relinquish processing fees for all refunded transactions (regardless of whether they are fraudulent) just like Square and Amazon Pay do.
Well, the truth sucks sometimes, doesn't it?
Traditionally there's been 2 customer service lines: regular and VIP.
Now there's 3: regular, VIP, and social media apology tour. And it'd sure be nice if these companies had decent policies to begin with... But that's the problem, isn't it?
So no, not like google at all. That somebody gets a response from a VP on hacker news is not evidence they will get no response outside hacker news.
But there is an issue with this euphemism in the parent comment:
> a human who cares about your success
If Stripe "cares about your success", Stripe would return the processing fee on all refunded transactions (regardless of whether they are fraudulent) just like Square and Amazon Pay does.
