Ask HN: Is anyone else having issues with stripe?

1 pointsceffio6y ago2 comments

I am having issues when processing a payment using stripe. I am using Stripe::charge and 80% of transactions are getting declined. Previously (20 days ago) everything worked smoothly.

According to stripe logs, a successful transaction has 3 steps: create a token (/v1/tokens), then the customer (/v1/customers) and finally generate the payment (/v1/charges). At the moment, all the transactions are falling when they receive the customer (/v1/customer). Stripe has been telling me it is an issue with the bank. But the bank it is telling me that they don't are receiving request for payments (transaction is falling on step #2).

I've talked to several friends and they are having the same issue, so hopefully someone from the HN community can help :)

2 comments

rogerkirkness6y ago

We had a similar sounding issue involving where the token is passed in the Stripe client. Are you using the API directly or through a client library? We were using Go and there was a field that was pretty clearly not needed in the documentation but pretty clearly needed to make the customer step work.

ceffioOP6y ago

We are using stripe's api in the frontend to generate a token and then it to our backend in order to generate the "customer" and the "charge". Our backend is on Rails so we are using stripe's ruby gem.

Any advice?

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