Ask HN: Facebook Business Manager hacked and now locked out of accounts

27 pointsfantalamera3y ago22 comments

Sorry in advance, but it's my turn for HN big tech support.

Our Meta/Facebook Business Manager account was hacked July 12, despite having 2FA. The hackers got away with spending $800k on scam ads and got our business manager & all ad accounts blocked.

We’re an adtech business and are losing tens of thousands in revenue per day until our ad accounts are re-instated. We have several open tickets with Meta/Facebook but not getting in contact with anyone who seems to be able to help. Almost 2 weeks later and still no update.

Anyone at Meta/FB that can help or point us in the right direction?

Thanks in advance

22 comments

lrvick3y ago

Your centralized exploitative adtech business that exists at the expense of the well being of society is failing because another bigger centralized exploitative adtech business will not care about your well being?

Now you want a tech worker community who is among the people you track and exploit to help you get back to doing that.

I suggest you take this as an opportunity to seek out a living producing something that has a chance of being actually positive for society.

Volker_W3y ago

Seeing this comment in the #1 spot makes me proud of the HN community.

throwaway677433y ago

And yet agreeing with a concise "get fucked" version results in downvotes, sadge

1 more reply

radiojasper3y ago

Ah yeah the good ol "we're losing tens of thousands a day". If you really make such money, you also should be able to afford a legal department.

steve-2223y ago

How was your 2FA method compromised? Until you're able to fix that, re-instating your account might mean another round of hundreds of thousands of dollars in scam ads on your behalf.

joshstrange3y ago

See if your state has a Social Media liaison position/role, or even specifically a FB/IG liaison. I had no clue this was a thing until a relative's business IG account was hacked. No amount of screaming/begging or filling out all the forms helped, the liaison had her account restored in under a day.

solardev3y ago

What? Which states DO have this? Never heard of this until just now.

nathanaldensr3y ago

Time to call a lawyer.

ilamont3y ago

You don't have an account manager? You can't freeze the payment method?

fantalameraOP3y ago

We have spoken with several account managers, but they’ve ”forwarded the ticket to another team and can’t do anything more”

The hackers are currently thrown out, so we’re not losing tens of thousands in revenue daily because they are spending it, but rather because the account is blocked we can’t run campaigns on behalf of our customers.

gaws3y ago

> we’re not losing tens of thousands in revenue daily because they are spending it, but rather because the account is blocked we can’t run campaigns on behalf of our customers.

Imagine centralizing your entire business, your employees' livelihoods, on a demonstrably terrible platform like Facebook.

Volker_W3y ago

> We’re an adtech business

Get fucked.

1 more reply

mcraiha3y ago

Did they bypass/disable 2FA or did they get the code somehow?

suitcase3y ago

They probably stole the cookie from an active session via malware

przeor3y ago

I got similar situation with Twillio and we got fast response and full refund. Just saying :-)

yieldcrv3y ago

Was your 2FA just coming as a text message to your phone?

eurasiantiger3y ago

Sincerely, I hope your product fails and your company goes under. Screw adtech and screw your investors.

LonisHamaili3y ago

Sad to hear

j / k navigate · click thread line to collapse

Ask HN: Facebook Business Manager hacked and now locked out of accounts

27 pointsfantalamera3y ago22 comments

Sorry in advance, but it's my turn for HN big tech support.

Our Meta/Facebook Business Manager account was hacked July 12, despite having 2FA. The hackers got away with spending $800k on scam ads and got our business manager & all ad accounts blocked.

Anyone at Meta/FB that can help or point us in the right direction?

Thanks in advance

22 comments

lrvick3y ago

Now you want a tech worker community who is among the people you track and exploit to help you get back to doing that.

I suggest you take this as an opportunity to seek out a living producing something that has a chance of being actually positive for society.

Volker_W3y ago

Seeing this comment in the #1 spot makes me proud of the HN community.

throwaway677433y ago

And yet agreeing with a concise "get fucked" version results in downvotes, sadge

1 more reply

radiojasper3y ago

Ah yeah the good ol "we're losing tens of thousands a day". If you really make such money, you also should be able to afford a legal department.

steve-2223y ago

How was your 2FA method compromised? Until you're able to fix that, re-instating your account might mean another round of hundreds of thousands of dollars in scam ads on your behalf.

joshstrange3y ago

solardev3y ago

What? Which states DO have this? Never heard of this until just now.

nathanaldensr3y ago

Time to call a lawyer.

ilamont3y ago

You don't have an account manager? You can't freeze the payment method?

fantalameraOP3y ago

We have spoken with several account managers, but they’ve ”forwarded the ticket to another team and can’t do anything more”

gaws3y ago

> we’re not losing tens of thousands in revenue daily because they are spending it, but rather because the account is blocked we can’t run campaigns on behalf of our customers.

Imagine centralizing your entire business, your employees' livelihoods, on a demonstrably terrible platform like Facebook.

Volker_W3y ago

> We’re an adtech business

Get fucked.

1 more reply

mcraiha3y ago

Did they bypass/disable 2FA or did they get the code somehow?

suitcase3y ago

They probably stole the cookie from an active session via malware

przeor3y ago

I got similar situation with Twillio and we got fast response and full refund. Just saying :-)

yieldcrv3y ago

Was your 2FA just coming as a text message to your phone?

eurasiantiger3y ago

Sincerely, I hope your product fails and your company goes under. Screw adtech and screw your investors.

LonisHamaili3y ago

Sad to hear

j / k navigate · click thread line to collapse