In the car world that’s just getting started.
There's a HN meme of sorts that goes like "I can build that same website functionality in a weekend, why does company XYZ employ 5000 people to do it?!"
It's a recurring theme because there's some truth to it. Someone can indeed build the core functionality of that website in a weekend, if they ignore 99% of the difficult work of doing it in production and supporting customers and all the rest of the mundane but important parts.
Building a car isn't that hard really. Lots of people do one-off car build in their garage with basic tools and a shoestring budget. And they can build a fun car which works! Sure, it's not maintainable nor supportable but they built it and it works great.
So while Tesla is well past the guy in a garage stage, they are still at the stage of "building cars is really easy" (if you ignore all the maintainability and supportability and long tail of parts availability and everything else that established manufacturers know how to do).
It's not an acceptable excuse to shrug your shoulders and say that they're new at this. The concept of delivering a vehicle isn't new and Telsa has a TON of money.
Change the genre of product to Tech / software engineering. If Telsa was a software company shipping a crap product that broke all the time and then suddenly you found out that they didn't do XYZ of industry standard you'd hold them to account for not taking standard approaches to standard problems.
Things like panel gaps are not necessarily easy fixes - i.e. what if you know the solution to a 1mm improvement, but can't easily fix it without taking the production line down for x weeks because you need to change the robot arm and conveyor system?
Consumers pay money in order not to think. The thinking has to be done by the organization who takes their money.
In Tesla's case particularly given that there is some Stockholm sydrome, Heaven's Gate type thing going on between Tesla and their customers.
1000% behind the electric push, but dang y'all, it is car company
They chose to invest in certain things (sales, manufacturing ramp up, pickup and semi development, charger network, driverless development etc.) and not in others (panel gaps, fit and finish, etc.)
Easy to decide you disagree but it is working for them.
I'm no "car engineer", but I doubt most of Tesla's production issues are "simple".
>Change the genre of product to Tech / software engineering. If Telsa was a software company shipping a crap product that broke all the time and then suddenly you found out that they didn't do XYZ of industry standard you'd hold them to account for not taking standard approaches to standard problems.
Software is the last comparison I would have made. First of all Tesla is a software company. Secondly, the software industry is notorious for terrible products gaining massive market share. cough Google Docs/Sheets/Slides.
It’s easy to poach engineers. It’s impossible to poach a business culture.
edit: (not really a great example, just wanted to play off of 'the world's oldest profession')
Better example would be calling Macy's a startup because Hudson's Bay Company was founded in the 1600s.