I’m sure Framework doesn’t have the best support out there but the great thing about the wider PC market is that they’re not the only option. I also don’t really depend on Framework support as much as I would depend on Apple support.

Apple won’t sell parts direct to consumers.

Dell will come to your house to fix their business class systems, will Apple do that?

Apple has great support but it costs you. After your year of warranty is up, you’re paying above the value of your system to fix most issues, or you can buy AppleCare (insurance) for hundreds of dollars.

Funny timing for this discussion, I just this week got my second settlement check from the Apple butterfly keyboard class action lawsuit. Apple sold me a computer with a fundamentally defective design and all they could do for me is repair it with the same fundamentally defective keyboard design. No refund, no trade in for a revised product. I had to sell that computer to have any hope of keeping a machine I could be comfortable with long term.