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Target prompted me to enter my order information when I used its phone tree to call about a return. When I connected with an operator, they prompted me for the order number again.

This has happened with several providers e.g Banks, other E-commerce sites.

What's going on? Why even prompt me for this information if the operator needs me to repeat the information? Its aggravating and sets the wrong tone for my support call.

Anyone have insight into why this poor support CX is so common?

We're building a hub to manage and deploy new wording to iOS apps from a dashboard.

We're tackling this problem because of how clunky it was to update in-app text when we were releasing on iOS. First we had to wait for Apple to approve a new update, even if it was just new text. Then, we started to use a Parse hack to get around the wait times, but that also came with constraints, only devs could edit things and you couldn't use variables e.g "username".

We would love to hear your feedback.

Check us out here: http://www.copylot.io

Thoughts on what we're thinking of building?

We noticed while we were iterating on our app we wanted to change in-app text a lot on iOS. We used a database config file to do this, but we figured we could build a service that lets you change whatever strings you have from a dashboard; no need to submit an update.

Basically you can change in-app text, * Instantly, so don’t need to wait on app store approval * Simply, so anyone, not just a dev can change the text * Where you can use your preexisting data models to create dynamic text, eg: `How are you <user.name>?` straight from our dashboard while always leaving the sensitive (user data, etc…) on the device.

Would you guys use this? Do you already have something that does this?

We want to know if we’re not just imagining this is a problem other devs have.

Note: We know that A/B testing services do something similar but it turns out they don’t provide features that we would need eg: variable insertion, dynamic formatting, etc..