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We're looking for something simple, in the style of all Google's help sites (e.g. http://mail.google.com/support/) - basically a simple CMS, with categorisation and automatic generation of multiple levels of index pages, search, "did this help" style widgets for feedback, list of most popular articles etc.
What I'm _not_ looking for is a GetSatisfaction/UserVoice -style "community-powered" support.
Not rocket science.. but surely a common problem. Anyone know of anything ready-to-go?
Cheers! -- A
Problem is..
clicking yes always returns 36-34-30. clicking no always returns 35-34-30. clicking probably always returns 35-34-31.
The votes are being posted to and the "results" returned by http://uk.alpha.org/?q=/alpha09/poll&vote=[yes|no|probably] - view source to see the html returned with the "results".
Amusingly you can get the stats as high as 40% "no" by adding lots of votes at once e.g. http://uk.alpha.org/?q=/alpha09/poll&vote=no&vote=no&vote=no&vote=no&vote=no etc. see here: http://bit.ly/somethingfishygoingon
Of course as soon as you vote anything else the numbers return to normal.
Regardless of your religious beliefs, surely this is pushing the line a bit far in terms of presenting it as a real poll when the results are fixed?
What's the best email support/helpdesk system to use for our startup that lets more than one person process incoming email?
Currently we have an email alias support@ which simply sends to two of us (web feedback form submissions come this way too). When one of us replies then we BCC the other so they know not to reply too, but this is obviously a pain. Additionally if we reply from our personal address then the other person no longer receives future messages in the thread.
As well as solving these two problems, it'd be useful to bring some more of the team into the process so they at least can read the incoming support requests to get an idea of user feedback - this would quickly get out of hand with our current simple setup.
Any recommendations? Cheers!