aquark

We provide a platform SaaS so generate emails on behalf of our customers to their customers.

While our spam rate is very low, at least 2/3's of the spam reports we do get are for what appear to be totally legitimate transactional emails (eg. purchase receipts). Some could be typo's in an email address but I suspect the majority are misclicks on the end users part.

Currently we unsubscribe all spam reporting addresses from all emails which causes some problems with support questions as to why people aren't getting emails they then expect as follow ups.

How do people handle this: treat all spam reports as a hard 'never-going-to-email-you-again' to protect your email reputation or continue to send high priority transactional emails regardless, or ???

Since sendgrid is down (https://status.sendgrid.com/) ... again, does anyone have a recommendation on a service that will abstract sending emails.

We'd like a service that would present a single mail sending API, and automatically distribute outgoing emails between different providers (that we have accounts with individually).

It doesn't need to send the email itself, just act as a 'load balancer' for outgoing emails and detect when a given provider is having issues.

Bonus points if it can detect deliverabilty issues and adjust accordingly.

This morning our sendgrid account (with 4 years of good standing paying $x,000 a year) is showing as suspended. No change in spam or bounce rates (both tiny). No communication from them.

Their support page is showing as 'email only' due to 'volume'.

We have customers with events today that are severely impacted by this. I hate to use HN as a support channel but they don't provide a lot of choices.