There will be incremental iterations with new features and I would like to pitch my client on having me operate the service for them (basically hosting it and taking responsibility for security patches, database backups, performance monitoring and optimization, etc.). I am curious how development shops and consultants would structure such an agreement.
A few questions I have:
- Do shops typically operate a SaaS service for their clients and how do they typically price that?<p>- I typically offer a 90 day warranty on fixed price engagements for bug fixes. Does a warranty make sense when we will be changing the software within the warranty period to build out new features?
- How do you typically structure your maintenance agreements in a case of ongoing development like this?
I have searched around a bit but if anyone can point me to standard agreements that would be very helpful to me. I learn a great deal from this board and am very interested in hearing all your thoughts on this.
Thank you.
Thanks.