casenmgreen

I have a UK one-man company, through which I work as an IT contractor.

Recently, I changed the address.

TransferWise then KYCed, and requires;

1. A bank statement.

2. A utility bill.

There are no other bank accounts, and it's a one-man company; there's no rental, no phone bill, no water bill - there is a server bill, for the server the company web-site is on, and this TransferWise have refused.

To date, TransferWise stated in their communications that if I could not prove the address, the account would become emit-only; I could not pay money in.

I have just received a message from TransferWise that in two days, all funds in the account will be refunded.

This is wholly different to what was said before, and I'm not clear about what it means : refunded? to whom? me? to those who paid in the funds?

This message from TransferWise has come Friday evening. It seems to me if I now move funds out of the account to other bank accounts, this will not occur over the weekend, and so not until Monday morning.

The deadline issued by TransferWise expires Sunday evening and I have no idea what then will happen.

As it is, I have a personal TransferWise account and transfers to there are immediate, so fortunately I have an emergency escape route.

I note that the address I had on file for the last some years also could not be proved, for exactly the same reasons.

I will now write to TransferWise customer support. I know from experience this is futile - there was an earlier occasion, some years ago, when the account was almost closed, because document upload on the TransferWise site was for me at least broken - but I will do so anyway. I will update the thread here with events.