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I'm sure this has been asked a million times, but how can we reach a human at Facebook to plead a case?

Our small Indiana county has a Facebook group. Local news is limited here, so Facebook has become an enormously important means of communication. Some of the commentary in the group gets political, and heated, and that's fine, that's what we're there for. It's an important way for the 16,000 members in this county to know what's going on.

The group got banned, and no one knows why, and there's (practically) no appeal. Just some bot that is programmed to say no.

How can we reach someone to get it turned back on?

This is a big deal in a very small place.

Every company that come out of Y Combinator seems to have a really slick, professionally designed website. I'm have a rough time finding someone with the ability to create one like that for my site my site.

Is there some common designer or vendor that they all use?

We had a bad time with Amazon yesterday, and I can't reach them to tell them about it.

Without getting into details, an Amazon delivery driver did a bad thing on our property, which we only discovered this morning when a neighbor brought it to our attention.

I attempted to write to Amazon, but apparently they no longer accept email at cs-reply@amazon.com, there is no way to post a support ticket, they no longer have chat, and they make it very, very difficult to find a customer service phone number. No, none of their automated support options applied to this particular situation.

Through Googling, I found 1-888-280-4331, the customer service number, but for obvious legal reasons I need to send them a written account of what happened, so I have a record that they were notified.

Short of filing a lawsuit and serving them with a complaint, how do I reach these people?

And more generally, when a large FAANG company makes it nearly impossible to communicate with them, is this not evidence of bad-faith dealing, and should consumer protection agencies come down hard on them?