corsac

I've used a Zoho Mail account for years as my primary email. Last time I attempted to sign in after not doing so for a few weeks, I was prompted to enter an OTP from SMS to a long-defunct mobile number, though I had not activated 2FA myself. No recovery options or alternatives are offered. I contacted customer support and was advised to re-activate the mobile number, which is impossible.

Relying on a free email account and failing to update the associated mobile number were stupid blunders on my part – lessons learned. I had years of (to me) valuable correspondence, contacts, and other data in there. Anything I can still try?

Many people have become reliant on platforms like AirBnB, Paypal, and Facebook to the extent that losing access would have a significant adverse impact on their lives or livelihoods. At the same time, many of these platforms are well known for suspending or banning unsuspecting users without providing information about their reasons for doing so, and without providing any clear path to appeal or escalate.

Faced with such a suspension or ban, what approaches are most likely to be effective in getting it reversed? Are there actions one can take that most users might be unaware of?