debunn

My current role as a IT Operations Engineer has recently forced me to join an on-call rotation, which when on primary support is paging me 5-7 times per week after hours (so literally daily.)

I've been in various IT administration, development and DevOps positions for the last 20 years with differing "on call" responsibilities, and have never had anything as intrusive as this.

Getting to the point - my current manager says that getting paged every day of your primary support shift is "normal in the industry for operations". While this definitely doesn't match my personal experience - I'm curious: do any of you in technical support roles with "on call" responsibilities get paged this frequently? If not, what does a "normal" shift look like for you?

Thanks kindly for any feedback!