eande

In the last days I had a sour experience with HP that compelled me to question their ethics. Four years ago, I invested in an HP OfficeJet Pro 7740 for my home office, and it served my family well. However, the trouble began when I purchased replacement cartridges, authentic ones from Amazon.

I don't mind the request to create an account and log in to use the software tool. But when I replaced the black cartridge just three days ago, the printer insisted it wasn't an original HP product, rendering my printer into a brick. Even with a second new set of authentic cartridges, I encountered the same error.

Some online search revealed they demand for a subscription — for $3.99, you're allowed a mere 50 pages of printing. I was not lucky to find a hack that worked and gave up. My daughter was "just pay for it", but I had to give her a nice speech about principle.

I firmly believe that everyday consumer products designed for occasional home use should not be held hostage by a mandatory monthly subscription. I understand the value of printer liquid, which is more worth than gold by weight, and the desire for businesses to control that market. However, I cannot support practices that stifle competition and hinder consumer choices ending up with monthly subscriptions fees, WTH.

Needless to say the next day that machine went in the dumpster and the new Canon TR8620a home office printer was a breeze to setup and works great.

Is it just me, or does this seem like another example of escalating corporate greed in America?

This request has been posted two months and all I can do is pile on another request within the comment section for Dark Mode.

I don't want to install a js or pay for it and just use my Safari browser. It can't be that hard for HW to add that simple feature.

Saves a lot of energy and better for the eyes. Let's make it happen.