hubrix

Ask HN: I spent 1.5 hours on the phone with Dell today trying to get a downgrade from windows 8 to windows 7 for 4 comouters we bought for our call center today because windows 8 sucks. but that is not the problem. I talked to 4 different people in customer service and tech support all on one long phone call and they presented me with policy based responses that when i asked them if they would think them reasonable I got a unanimous answer that they would not but that was the policy. does this bother anyone else? how can it be done better? what about on a large scale?